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How to make a website usable for the vistor (2)
2. Let the users decide! (Usability-labs)
While experts find many problems that might be unattended by a 'normal user' it is difficult to bring a priority
into the list of flaws designers, programmers and editors find.
Working with actual users tells us much more about the utility, the effectiveness of a page. Following the
world-known usability expert Jakob Nielsen, five people are already enough to find the major usability-problems of a
website.
3. Web-Analytics
An analysis of all the statistics one can collect on a website, from logfiles to cookies to sessions, can give useful hints to improve usability. Where do people leave the page and why? How much time do they spent? Where do they go to? Sometimes it is not easy to fill the numbers with sense but many aspects can get obvious.
Usability improvement is an ongoing process, there are no general rules, every site must be analysed and tested individually. I can help you to recrute professionals and conduct user tests in a simple but effective setting.
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